General Questions

1. What is All Gamer Store?

   • All Gamer Store is a retailer specializing in game consoles, gaming laptops, arcade machines, custom gaming computers, and gaming accessories.

2. What products do you offer?

   • We offer a wide range of products including game consoles, gaming laptops, arcade gaming machines, custom gaming computers, indoor and outdoor games for kids, and gaming graphics cards.

3. How can I contact customer support?

   • You can contact our customer support via email at info@allgamerstore.com or through our contact form on the website.

4. Do you have a physical store?

   • Currently, All Gamer Store operates online and it is physically located at Ivan Allen Blvd NW, Atlanta GA.

5. What payment methods do you accept?

   • We accept major credit cards, PayPal, and other secure payment methods.

Product Information

6. Are the gaming consoles new or used?

   • We sell both new and used gaming consoles and accessories..

7. Do you sell refurbished gaming equipment?

   • Yes, we occasionally offer refurbished items. Please check the product description for details.

8. What brands do you carry?

   • We carry a variety of brands including Sony, Microsoft, Nintendo, ASUS, and more.

9. Can I pre-order upcoming gaming consoles?

   • Yes, we offer pre-orders for select upcoming gaming consoles. Check our website for availability.

10. What is the warranty on your products?

    • Most products come with a manufacturer’s warranty. Please refer to the product page for specific warranty details.

Shipping and Delivery

11. What shipping options are available?

    • We offer standard and expedited shipping options. You can choose your preferred method at checkout.

12. Do you ship internationally?

    • Yes, we ship to selected international locations. Please check our shipping policy for more details. 

13. How can I track my order?

    • Once your order has shipped, you will receive a tracking number via email to monitor your shipment.

14. What should I do if my order hasn’t arrived?

    • If your order hasn’t arrived within the estimated delivery time, please contact our customer support for assistance.

15. Do you offer free shipping?

    • We offer free shipping on all orders above $100. Orders below $100 may ship from $20 and above depending on your location.. Check our website for current promotions.

Returns and Exchanges

16. What is your return policy?

    • We accept returns within 30 days of purchase. Items must be in original condition and packaging.

17. How do I initiate a return?

    • To initiate a return, please contact our customer support for instructions and a return authorization.

18. Will I be refunded for shipping costs?

    • Shipping costs are non-refundable unless the return is due to an error on our part.

19. Can I exchange an item?

    • Yes, exchanges can be processed within our return policy timeframe. Please contact customer support for assistance.

20. What if I receive a damaged item?

    • If you receive a damaged item, please contact us immediately with photos of the damage for a replacement or refund.

Gaming Laptops and Custom PCs

21. What specifications should I look for in a gaming laptop?

    • Look for a powerful CPU, dedicated GPU, sufficient RAM (at least 16GB), and SSD storage for optimal performance.

22. Can I customize my gaming computer?

    • Yes, we offer custom gaming computers that can be tailored to your specifications. Visit our custom PC section for more details.

23. Do you provide technical support for gaming laptops?

    • Yes, we offer technical support for all gaming laptops purchased from our store.

24. What is the average lifespan of a gaming laptop?

    • With proper care, a gaming laptop can last anywhere from 3 to 5 years, depending on usage and specifications.

25. Are gaming laptops upgradeable?

    • Many gaming laptops allow for upgrades to RAM and storage. Check the product specifications for details.

Arcade Machines

26. What types of arcade machines do you sell?

    • We offer a variety of arcade machines, including classic arcade games, multi-game cabinets, and custom designs.

27. Do arcade machines come with a warranty?

    • Yes, arcade machines typically come with a warranty. Please refer to the product page for specific details.

28. Can I return an arcade machine?

    • Yes, arcade machines can be returned within our standard return policy timeframe.

29. Do you offer installation services for arcade machines?

    • Currently, we do not offer installation services, but we provide detailed setup instructions with each purchase.

30. What power requirements do arcade machines have?

    • Most arcade machines require a standard electrical outlet. Check the product specifications for exact requirements.

Accessories and Graphics Cards

31. What gaming accessories do you offer?

    • We offer controllers, headsets, gaming chairs, and other accessories to enhance your gaming experience.

32. How do I choose the right gaming headset?

    • Look for comfort, sound quality, and compatibility with your gaming system when choosing a headset.

33. What is the difference between integrated and dedicated graphics cards?

    • Integrated graphics are built into the CPU and are suitable for basic tasks, while dedicated graphics cards offer superior performance for gaming.

34. Can I upgrade my graphics card?

    • Yes, if you have a desktop PC, you can upgrade your graphics card. Laptops typically have integrated graphics that cannot be replaced.

35. Do you sell gaming chairs?

    • Yes, we offer a selection of ergonomic gaming chairs designed for comfort during long gaming sessions.

Indoor and Outdoor Games for Kids

36. What types of indoor games do you offer?

    • We offer board games, puzzles, and other engaging indoor activities for kids.

37. Are your outdoor games safe for children?

    • Yes, all outdoor games are tested for safety and comply with industry standards.

38. Do you offer educational games for kids?

    • Yes, we have a selection of educational games that promote learning while having fun.

39. Can I return a game if my child doesn’t like it?

    • Yes, you can return games within our standard return policy timeframe, provided they are unopened.

40. What age groups are your games suitable for?

    • Our games are categorized by age group, and you can find suitable options for toddlers to teenagers.

Promotions and Discounts

41. Do you offer discounts for bulk purchases?

    • Yes, we offer discounts for bulk purchases. Please contact customer support for more information.

42. How can I find out about current promotions?

    • You can subscribe to our newsletter or check our website for the latest promotions and discounts.

43. Do you have a loyalty program?

    • Yes, we have a loyalty program that rewards customers with points for every purchase, which can be redeemed for discounts.

44. Can I use multiple discount codes on a single order?

    • No, only one discount code can be applied per order.

45. Are there seasonal sales?

    • Yes, we have seasonal sales during holidays and special events. Keep an eye on our website for announcements.

Account and Orders

46. Do I need to create an account to make a purchase?

    • No, you can check out as a guest, but creating an account allows for easier order tracking and faster checkout.

47. How can I reset my password?

    • You can reset your password by clicking on the “Forgot Password” link on the login page.

48. Can I change my order after it has been placed?

    • If you need to change your order, please contact customer support as soon as possible. Changes can only be made before the order is shipped.

49. How do I view my order history?

    • You can view your order history by logging into your account and navigating to the “Order History” section.

50. What should I do if I forgot my account password?

    • Use the “Forgot Password” feature on the login page to reset your password.

Technical Support

51. What should I do if I encounter a technical issue with my product?

    • Please contact our technical support team for assistance with any technical issues.

52. Do you provide troubleshooting guides?

    • Yes, we have a resource section on our website with troubleshooting guides for various products.

53. Can I get help with setting up my gaming console?

    • Yes, we provide setup instructions with each purchase and offer support if you encounter any issues.

54. What if my product is defective?

    • If your product is defective, please contact customer support for a replacement or refund.

55. Do you offer software updates for gaming laptops?

    • Yes, we provide information on software updates for gaming laptops purchased from our store.

Community and Events

56. Do you host gaming events or tournaments?

    • Yes, we occasionally host gaming events and tournaments. Check our website for upcoming events.

57. How can I participate in your events?

    • You can register for events through our website. Details will be provided on the event page.

58. Do you have a community forum?

    • Yes, we have a community forum where gamers can connect, share tips, and discuss games.

59. Can I suggest a game for your store?

    • Yes, we welcome suggestions! Please contact us with your recommendations.

60. Do you collaborate with gaming influencers?

    • Yes, we collaborate with gaming influencers for promotions and events. Contact us for partnership opportunities.

Security and Privacy

61. Is my personal information safe with All Gamer Store?

    • Yes, we take your privacy seriously and use secure encryption to protect your personal information.

62. Do you share my information with third parties?

    • No, we do not sell or share your personal information with third parties without your consent.

63. How can I unsubscribe from your newsletter?

    • You can unsubscribe from our newsletter by clicking the “unsubscribe” link at the bottom of any email.

64. What measures do you take to ensure secure transactions?

    • We use SSL encryption and secure payment gateways to ensure safe transactions.

65. Can I delete my account?

    • Yes, you can request to delete your account by contacting customer support.

Feedback and Suggestions

66. How can I provide feedback about my shopping experience?

    • We welcome feedback! You can provide feedback through our contact form or by emailing us directly.

67. Do you have a suggestion box?

    • Yes, we have a suggestion box at our store where you can submit your ideas.

68. Can I review products I purchased?

    • Yes, we encourage customers to leave reviews on product pages.

69. What if I have a complaint?

    • If you have a complaint, please contact our customer support team, and we will address your concerns promptly.

70. Do you conduct customer satisfaction surveys?

    • Yes, we occasionally conduct surveys to gather feedback and improve our services.

Miscellaneous

71. What are your business hours?

    • Our website is open 24/7, and customer support is available from 8 AM to 6 PM (GMT-4), Monday to Friday.

72. Do you offer gift cards?

    • Yes, we offer gift cards that can be purchased on our website.

73. Can I request a product that is out of stock?

    • Yes, you can request notifications for out-of-stock items, and we will inform you when they are available again.

74. What should I do if I have a question not listed here?

    • If you have a question not covered in this FAQ, please contact our customer support for assistance.

75. Do you have a mobile app?

    • Currently, we do not have a mobile app, but our website is mobile-friendly.

Gaming Trends and News

76. Where can I find the latest gaming news?

    • You can find the latest gaming news on our blog section of the website.

77. Do you provide reviews for new games?

    • Yes, we provide reviews and recommendations for new games on our blog.

78. How can I stay updated on gaming trends?

    • Subscribe to our newsletter and follow us on social media for updates on gaming trends.

79. Do you have a blog?

    • Yes, we have a blog where we share gaming tips, news, and product reviews.

80. Can I contribute to your blog?

    • We welcome guest contributions! Please contact us with your ideas.

Sustainability and Ethics

81. What is your stance on sustainability?

    • We are committed to sustainability and strive to minimize our environmental impact through responsible sourcing and packaging.

82. Do you support any charitable organizations?

    • Yes, we support various charitable organizations focused on education and gaming accessibility.

83. How do you ensure ethical sourcing of products?

    • We work with reputable suppliers who adhere to ethical sourcing practices.

84. Do you have a recycling program for old gaming equipment?

    • Currently, we do not have a recycling program, but we encourage responsible disposal of old equipment.